Customers share their experiences with Securus Technologies

Securus Technologies is a popular provider of digital technology resources for correctional facilities and other law enforcement centers. Their technology is used to help prevent crime in prisons. The most common form of offenses inside prisons is inmate-on-inmate.


Late last year (2016) the company shared some positive comments posted by customers raving how good their services are. The owner of Securus Technologies tries to get a new product out for sale every week.


The comments about this company come in from different parts of the world and are to the people who posted the comments will remain anonymous. Here is what the customers are saying:


One customer said that the technology resources that Securus Technologies provides helped them come up with a solution to a case. The client needed Securus Technologies to help them get access to a corrupt employees phone number. The customer plans on sticking with this company for many years to come.


Another facility was able to use Securus Technologies to help crack down on inmates selling drugs inside the correctional facility. A cellular device contained information about threats, money laundering, and drug transportation.


One company has been working with Securus Technologies for ten years, and they continue to recommend them to other companies. The company fully supports their vision to improve correctional facilities and keep inmates safe.


The investigative tools created by Securus Technologies have made it easier for facilities to conduct investigations when there are complaints of threats around the building or harassment.


There was a law enforcement facility that was able to use the technology provided by Securus Technologies to listen in on a conversation between an inmate, his brother, and his mother. The inmate was telling his brother what to say if he were to be questioned by authorities about a shooting. Those phone conversations will be used in court.


Securus Technologies Keeping the Jail Contraband Free

As a corrections officer, I have to be working diligently each day to ensure that illegal contraband is not getting into the hands of the inmates. This can be a very frustrating process because we are not only outnumbered by inmates, the visitors are sometimes willing to risk jail themselves to help out their family or friends. Add gangs into the mix, and you have a steady flow of contraband trying to get into the jail with only so many resources at our disposal.


On any given day, me and my fellow officers start by getting to the visitor center to search every person who comes into the prison. They are not allowed to see the inmates carrying anything, and they know they risk jail time if they are in fact caught trying to pass anything to those inmates. The number of people that pass through the gates on any given day is enormous, and it only takes one person to get one item into the jail to make it a dangerous situation for anyone inside.


When our superiors notified us that Securus Technologies was installing a call monitoring system for the inmates, we didn’t even realize at the time how much of a help this was going to be in our efforts to eliminate contraband from the prison. Securus Technologies CEO Rick Smith says his Dallas-based company and all thousand employees are dedicated to making our world safer, and we were going to put that to the test in real-time. This exact system is already in over 2,500 jails around the country, so that tells us that the system has to be quite effective at what it is supposed to be doing.


Once the monitoring system was installed, my team was trained to use the LBS software and we took turns seeing if we could use the system in our fight to keep the contraband from the inmates. It didn’t take long for each of us to discover information we would have never had access to using the dated inmate call system. The tips we picked up from inmates talking in normal conversations was absolutely helpful in cleaning up the jail.


On my first turn, I overheard inmates talking about where they hide drugs and how they use them in their cells. Another officer picked up on calls where a gang member was ordering a street soldier to bring drugs to the visitor center in a particular manner. We even discovered that inmates were making weapons and hiding them in the yard to use on other inmates. The Securus Technologies system has allowed us to really tighten down security in prison and make this facility safer for all of us.


The Innovative Securus Technologies

Technology is advancing on a daily basis, and as much as people enjoy the benefits it comes with, there are disadvantages to it as well. Criminals are openly embracing this technological change and using it to their advantage. Securus Technologies provides a solution to this by offering their services to law enforcement agencies correctional facilities.

It is a company that brings together designers, engineers, thinkers, and technologists to come up with high-quality technological solutions. These solutions primary aim is to ensure the safety of the general public and to modernize the incarceration experience.

Securus Technologies provides products used in connecting dots for investigative leads. It has played a primary role in solving crimes in many states, thus, lowering crime rates and achieving one of their goals – public safety.

Their products and services also connect emergency dispatchers and responders. Law enforcers are, therefore, able to respond to crime related distress calls swiftly. Firefighters can also get to areas they are needed faster than before, and medical emergencies are also responded to immediately.

When it comes to correctional facilities, Securus Technologies connects them to critical information and also links inmates to technology. They provide communication gadgets to staff members and also phones to be used by prisoners. The company also gives an inmate a debit account. The account is used to fund an inmate’s calls, and friends, family members or even a fellow inmate can do so. However, one does not need to have a Securus account to fund an inmate debit account.

Another main thing that makes the Securus Technologies Company efficient at what they do is the experience they have. They have been serving the corrections industry for about 30 years. It means they know how the system works and are capable of keeping up with any changes made.